Customer Service Staff

Job Description

• Perform tasks related to customer service.
• Draft documents such as minutes, proposals, notifications, etc.
• Register and guide customers on tours of the port and warehouse upon request.
• Interact with, guide, and support customers.
• Organize meetings between customers and relevant departments before loading goods or when issues arise.
• Receive and resolve customer complaints.
• Manage the hotline for the department as assigned by management.
• Address requests and complaints from customers and sales partners.
• Measure customer satisfaction regarding the handling of requests and complaints.
• Confirm and continuously update information on customers and sales partners.
• Perform other tasks as assigned by management.

Requirement

• Male/Female, aged 22–30.
• College degree or higher in Business Administration, Logistics, Maritime, or related fields.
• At least 1 year of experience in Logistics, Maritime, or Customer Service.
• Strong problem-solving and communication skills.
• Proficient in office software and conversational English.

Benefits

• Salary: Negotiated based on individual contribution and the 3P compensation model.
• Bonus: Performance-based bonuses, including monthly/quarterly/yearly KPIs and project bonuses.
• Work efficiency-oriented management, with respect for opinions, initiatives, and improvements.
• Access to a variety of weekly training courses (both internal and external).
• Full participation in Social Insurance, Health Insurance, Trade Union, and 24/7 Accident Insurance as per legal requirements.
• Special discount policies for employees.
• Allowances and Benefits: Annual health check-ups; support for breakfast, lunch, and vegetarian meals; 13 days off per year (including a birthday leave), etc.
• Work Tools: Management systems such as SAP, ERP, IBPM, Microsoft Office 365, ISO procedures, and transportation means.